In this 1 hour presentation we will discuss ways you can think more creatively at work in order to offer consistent top quality service to your firm, attorneys and colleagues.  In this competitive business market, building a strong customer service foundation will be your distinctive mark in comparison to others and will show how you add more value to your organization.

Deidra Payne has been an employ of LexisNexis since 1998. She is currently a Large Law Research Consultant. She services law firms in Atlanta, GA. Preceding her role of Research Consultant, she held the position of LexisNexis Librarian Relations Consultant. Her responsibilities currently include training, professional development, consulting and providing current awareness of new LexisNexis products and content. Prior to joining the LexisNexis, she worked as a law firm librarian in both Atlanta, GA and Louisville, KY. Deidra received her Masters in Library and Information Science from the University of Kentucky.